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Somerville Motors complaints

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182 Washington Street
Somerville, MA 02143 | Get Directions

(617) 767-0232

http://www.somervillemotorsma....

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Somerville Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Somerville Motors

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9/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

8/21/2023

I bought a car from them and selling me a vehicle with a engine problem including transmission issues when I brought the car back to them and I told him I don't want to deal with a car that I just bought already had some issues with the engine and transmission just give me my money back, he replied back to me no he's not going to give me no money back, the car is and I need to come get the car and he refuse to corporate with my decision in America every one have the right to purchase something and if you don't like what you or any problems with what you bought you the right to return it and get ur money back but this men think he can bring his law from Brazil to America, they are bad business mafia selling broken car to people I will recommend that no one will go there Resolution Sought I give them some cash money and he said he's not going to give it back to me, I will encourage anyone not go there to buy from them.

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