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Sony Interactive Entertainment LLC complaints

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2207 Bridgepointe Parkway
San Mateo, CA 94404 | Get Directions

http://www.playstation.com

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Total Amount in Dispute:
$61,032.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

66 complaints against Sony Interactive Entertainment LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
66	Unanswered

66 complaints against Sony Interactive Entertainment LLC

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4/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

4/4/2025

It's was an Unauthorized Purchase I know it was because my 2 step verification went off as if I was trying to sign in that day on the 3/28 when it happened but it was not me, When I contact them for a refund they make up some random excuse as to why they can't give it to me it's unfair and they know it. Resolution Sought Refund me my $100

3/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/12/2025

I own a account on Playstation network service which was hacked then wrongly permanently suspended, i tried contacting them and no luck, I then file a appeal and they have said it will remain permanently suspended. Resolution Sought I would like my account to be given back rightfully and be made whole in all ways.

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