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Sony Interactive Entertainment LLC complaints

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2207 Bridgepointe Parkway
San Mateo, CA 94404 | Get Directions

http://www.playstation.com

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Total Amount in Dispute:
$63,744.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

53 complaints against Sony Interactive Entertainment LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
53	Unanswered

53 complaints against Sony Interactive Entertainment LLC

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9/20/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/24/2026

My account was hacked on playstation and somebody my made multiple charges on it on a game i dont even have . So I had to dispute them all. So playstation permanently suspended my account for roll back charges Resolution Sought I would like to get my account back as soon as possible

9/9/2026

RESPONSE: Complaint was not answered Amount in Dispute: $955.29 Amount Settled: $0.00

Customer Complaint

8/13/2026

I bought a playstation online, paid more for a faster delivery, but there was no one home when UPS tried to deliver it. I travel a lot due to my job, I am trying to pick ip up at the UPS store but Sony have restrictions on that. I tried to contact by phone, but they do not have a customer servide for that, and the person I spoke with said they could do nothing. I tried the online chat and it does not work. It does not answer the commands. Now I am unable to receive at home because I am traveling due to my job (flight attendant) and they won't let me pick it up at the Ups store unless Sont changes the restrictions. Resolution Sought Change the restrictions now or refund me back.

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