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SOS Emergency Home Services Inc complaints

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Westbury, NY 11590 | Get Directions

(516) 280-7776

https://sosemergencyservice.co...

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Total Amount in Dispute:
$70.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SOS Emergency Home Services Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SOS Emergency Home Services Inc

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5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

On 4/24/22 I had a house fire. I employed SOS Emergency Home Services to rebuild my home. This contractor Joseph Panzarella did the job up until the last check. October 13, 2023 I stated to Joesph Panzarella that I would issue him $50,000 and that after all the Ville inspections and certification were issued he would get the remaining balance. This said contractor refused to do any work with out the balance. I gave him a copy of what the Village of Hempstead required in order for me to move in my home and he still refused to do any other work without the balance. I tried to meet him in the middle and I issued him another check for $10,000 he still did not do anything. I had to hire someone to complete the job to get into my home. Resolution Sought This contractor put a $36,000 lien on my home. I would like that off and for him to refund the money that he owes me for paying people to complete his job that he was already paid for.

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