Complaints for Sound Image in Van Nuys, CA - 13157192

7065 Van Nuys Blvd
Van Nuys, CA 91405 | Get Directions

(818) 988-2888

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers complain of price gouging, bait and switch tactics, and misrepresentations by salespersons. In some cases, merchandise selected for purchase by the customer, was replaced with different brand name equipment without the customer's authorization. A few customers allege they were charged for installation costs, when no labor was performed. Other customers complain they were not aware of the company's no refund policy, and complain the policy was not posted in the store. The company responds to some complaints by disputing the allegations, offering explanations, or clarifications on their policies. In some cases exchanges or refunds are issued. Some complaints remain unresolved, meaning the customers were not satisfied with the company's response. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Sound Image closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Sound Image complaints