Find a reputable business?

Complaints and Resolutions

Source BMX complaints

Read Complaints File Complaint View Full Report

1661 West Hill Street
Louisville , KY 40210 | Get Directions

(855) 564-2152

https://us.sourcebmx.com/pages...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Source BMX closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Source BMX

Sort by

12/20/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $29.94 Amount Settled: $0.00

Customer Complaint

12/7/2021

They messed up on shipping the items to me due to my location in a mountain town. We have talked over the phone several times about the issue over the course of three weeks now. I have since requested a refund which should have happened as they have received the items in their warehouse now and the time frame stated I'm their policy should concur with now or at least a day ago for my refund. Resolution Sought Reimbursement for what I never received and told them I want a refund. I spoke with two different departments and it was suppose to have happened by now.

Company Response

12/14/2021

Damion's package with UPS was returned to us at the end of November through no fault of our own due to address queries on the address provided to us by Damion reported by UPS. We have experienced some delays with returns due to the busy festive period but I'm pleased to confirm that Damion's refund was processed on December 9th and he was emailed confirmation of this.The funds will show back in his account in no more than 5 business days from processing.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile