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Source Power Company complaints

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707 Westchester Avenue Suite 105
White Plains, NY 10604 | Get Directions

(833) 227-2660

http://www.sourcepowerco.com

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Total Amount in Dispute:
$598.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Source Power Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Source Power Company

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2/24/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $597.73 Amount Settled: $0.00

Customer Complaint

2/9/2022

Over 1500 people received there electric bill and source power comp SOLAR added a adjustment of $597.73 to my bill that brought it to $804.72 claiming it was a mistake on the source power comp and told me and other people to go on the budget plan and make payments on the billing Resolution Sought I feel that this company has made a mistake and now we are paying for it my neighbor and I are charged almost $1200 extra for the billing

Company Response

2/11/2022

There was a crediting malfunction that caused more credits than were generated to be applied to your account on a monthly basis, however, they did not populate on the bill correctly, resulting in one or both of the following scenarios: 1. The over credited amount eventually became higher than the balance of the bill, resulting in a "Zero bill" (which some people received and saw only taxes, and some people didn't receive a bill at all for a number of months) 2. There is an amount of banked credits on the RGE side that equals the reversal amount either in full, or if you add up the entire amount credited over the months of your enrollment and it is less than that, the remaining banked credits should make up the difference. Either way, you aren't on the hook for the credits. In the worst case scenario you will be on the hook for what your electric bill should have been anyway. This has gone way above my paygrade, so the brass here at Source, the PSC, RGE/NYSEG, and probably the County are having a meeting early next week and a resolution will come down. I do believe it will favor the customer, and the customer is who we are arguing for. The end result of this should be customer +5, the 5 you saved from your solar credits.

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