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South East Total Service complaints

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1423 Crawford Street
Chattanooga, TN 37421 | Get Directions

(423) 499-2911

http://sets4you.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against South East Total Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against South East Total Service

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7/25/2021

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

6/29/2021

Requested a service person to come and give estimates for several plumbing jobs, 1 of which was a leaking faucet outside. Prior to this, it was a very slow leak (less than 1 gallon per day). The tech, Pete, played around with the tap and placed a garden hose with a cap on the end on it. After he left a few minutes later, I looked out and saw that the faucet had ended up shooting the hose off it once the hose was full and now it's leaking at least a gallon every 20 minutes. Also, it's been 2 weeks and I still haven't received any estimate Resolution Sought Repair to the faucet that their tech made worse

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