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South Hills Toyota complaints

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2403 Washington Road
Canonsburg, PA 15317 | Get Directions

(724) 743-1144

http://www.southhillstoyota.co...

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Total Amount in Dispute:
$820.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against South Hills Toyota closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against South Hills Toyota

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6/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $819.70 Amount Settled: $0.00

Customer Complaint

5/9/2022

I took my car there to get inspection. They said I needed a part so they had to order the part. After part came in with no avail they charged me $400.00 for whatever they did. They told me to bring it back the following week and they would put it on machine to find the problem. They said they added another part and said it was fine. I drove it home and the light came back on after they charged me another $800.00. I called to tell them this and no one will return my calls or settle the matter. All I am asking for is my $800.00 that they charged me for nothing. My engine light came back on and they said it needed another part that would cost me another 11200.00. All I want is the $800, back that I had paid the second time. Resolution Sought I'm out $800.00 and my engine light is still on, so I would really like my money back.

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