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South Jersey Glass & Door complaints

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60 West White Horse Pike
Berlin, NJ 08009 | Get Directions

(856) 767-0724

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against South Jersey Glass & Door closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against South Jersey Glass & Door

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3/6/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

2/8/2023

I personally paid for some glass to be created. I paid for the order in full today, February 6 at about 9 AM. I was cold at around 1215 this afternoon from South Jersey glass saying because I was affiliated with a company that owes the money they are not doing my order and have my money. I find this to be completely unprofessional and ridiculous that they're keeping my money because of a company that I work for owes them money. Resolution Sought I would like my money back, and I would like them put a notice for bad business dealings

Company Response

2/22/2023

We resolved this misunderstanding with the customer. He picked up his glass and even sent an email and picture stating very happy with the work.

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