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South Pacific Auto Sales & Service Center complaints

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5040 Pacific Blvd SW
Albany, OR 97321 | Get Directions

(541) 928-2447

https://www.southpacificautosa...

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against South Pacific Auto Sales & Service Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against South Pacific Auto Sales & Service Center

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8/4/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

6/8/2022

I bought this car was told there wasn't anything wrong with it. Took back the next day the oil pan was hanging down they didn't really fix it they used zip ties then 3040 miles later transmission went out i bought a 2yr warranty on it for 1300.00. In store warranty was for 3000 miles . What is 40 miles. They didn't tell me about the warranty when i bought it. This is the 2nd car from them that I've had problems with told him about the first one and he promised me there's nothing wrong with it. I think its fair they should at lease pay half of the $3700 to get it fixed. And refund the warranty back if its not going to cover anything Resolution Sought Pay for half of the repair or all the repair. It was only 40 miles over the warranty and refund the warranty.

Company Response

7/25/2022

Unfortunately, South Pacific Auto Sales is unable to predict if or when an issue may come up on a used vehicle. Therefore, we go over (an have you sign) numerous As-Is disclaimers at the time of purchase. You purchased a used vehicle, drove it for 6+ months and the transmission went out. Although this is super frustrating, this isn't the fault of anyone. Since these are used vehicles, we do offer customers extended service contracts. However, we are not in control of what those contracts cover and don't cover. We're sorry to hear about your vehicle, we're also sorry you felt it necessary to post numerous complaints across numerous platforms when we did absolutely nothing wrong. For these reasons, it's usually better for both parties, if we just part ways.

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