Southeast Septic Systems LLC complaints

The customer contacted my company because she was having issues with her septic tank backing up. My company went out the her residence and replaced the tank and added new drain lines as we priced the customer. We installed 3 new lines of drain line and a new 1000 gallon tank. The customer was told at the time of the repair that due to her plumbing stub out from the house being so deep the drain lines would be deep in the ground which probably wouldn’t work well. I advised the customer that her yard was a wet area and she may need a pump system so the drain lines wouldn’t be so deep. The customer did not want to spend the extra money at the time and said she would give it a try. I also told the customer the dirt was to wet to level back out at the time and I would come back when it dried out with another machine to level it better which was done about two weeks later. I told the customer to call me if she had any questions or problems and I would come back out. I have not once since the repair received a phone call, text message, or email from the Customer since the job was completed. The customer has not communicated with my company at all until this complaint was filed. My company would of be glad to come back out and take care of any issues the customer was having if we were aware of them but we can’t fix something we don’t know about. My company would be happy to help the customer in any way we can but we were not aware of any issues or problems.

Read More

We installed a 9 ft wide by 50 ft long line which is 150 ft of drain line as you were quoted. The reason for it being one wide shorter line was due to set backs. You have to stay 25 ft from a ditch which you have in your front yard and you have to stay 5 ft from the property line so this is the reason for the wider shorter line. If you had problems or issues with anything all you had to do was call and let us know, not go on a website to complain 7 months later without ever giving my company a chance to fix what you were unhappy with that we weren’t even aware of. My company takes pride in our work and goes above and beyond to make sure our customers are happy but we can’t do that when we were never contacted.

Read More