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Southeastern Electric Co-Op complaints

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1514 Magnolia Street
Durant , OK 74701 | Get Directions

(580) 924-2170

http://www.se-coop.com

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Total Amount in Dispute:
$41.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Southeastern Electric Co-Op closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Southeastern Electric Co-Op

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2/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/30/2025

My experience with them is not that great they keep charging us for the reconnecting fee cause I do pay-as-you-go and I would like something done about it because they said they would call or text if our balance got low and they have yet fell to do that since me and my husband had paid through this company and they have failed and fail again to tell us when our balance is also we don't have to do the reconnect fee every time and now I have a major complaint about this because now they're saying I owe $100 and they let my balance going into the negatives without even informing us Resolution Sought to call or text us to let people know if they have a pay-as-you-go electric thing when their balance is low or even my balance because it's just ridiculous. I can't keep affording reconnecting fee and other stuff they add on I can afford the electric, but I can't afford this every time and give people extra few days to pay their electric bill too

2/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/30/2025

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