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Southern Auto Finance Company complaints

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413 East Atlantic Blvd,
Pompano Beach , FL 33060 | Get Directions

(954) 497-1000

https://gosafco.com/

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Southern Auto Finance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Southern Auto Finance Company

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3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

2/29/2024

SAFCO has breached the entirety of Title 15 U.S.C. Subchapter 15. Primarily, this organization is falsely claiming to be verified, bonded, and associated with the United States and its State in order to pursue an alleged debt through a replica. The original document has changed hands multiple times and its current whereabouts are unknown to me. By requesting a copy of my consumer report, they are obligated to adhere to all regulations outlined in the Fair Credit Reporting Act. Their actions are damaging my reputation, defaming my character, and portraying me as a criminal while tarnishing my credit worthiness and my reputation. They are stripping away my dignity, moral principles, and integrity in an attempt to present themselves favorably to consumer reporting agencies. What is a man or woman to gain the whole world than to lose their souls in the end? SAFCO has engaged in deceptive practices by intentionally misrepresenting important information regarding the alleged auto loan. Their aim is to manipulate my intellectual understanding and take advantage of my lack of knowledge about the true facts, resulting in harm and prejudice to the consumer. The crucial fact that has been misrepresented is the failure to provide me with complete information about all the charges and fees associated with the loan. According to Title 15 U.S.C. 1605 and The Truth in Lending Act, the finance charge for any consumer credit transaction should include the sum of all charges. It is evident that Resolution Sought The feasible outcome would be in a title transfer!

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