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Southern Auto Source complaints

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514 North Church Street
Thomaston, GA 30286 | Get Directions

(706) 646-5089

https://www.southernautosource...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Southern Auto Source closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Southern Auto Source

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4/27/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/1/2025

I'm being taken advantage of because this company keeps saying that I owe money for past months that I have shown proof of payment for. They split my payments and post part of it towards past months that have already been paid and I can't get my account current because of this. Some of my payments show on their payment history page and carpay app but others don't. I just made a payment today being March 27th for March 28ths payment but I've been told that the payment is being posted for February 28th 2025. Resolution Sought Give me credit for the months I have paid and STOP taking part of my payments and post it towards other months that they claim I didn't pay without telling me for months at a time. They don't want for me to put the name of their business on the money orders because April told me they have a stamp they use. Yesterday March 27th I put the name of the company on the stamp because I believe someone is cashing the money orders for themselves. They are deceiving and robbing customers.

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