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Southern California Edison Company complaints

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PO Box 800 Consumer Affairs/Quad 1-D
Rosemead, CA 91770 | Get Directions

(626) 302-2838

http://www.sce.com

24 Hour Customer Service: 1-800-655-4555

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Total Amount in Dispute:
$8,897.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

9 complaints against Southern California Edison Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

9 complaints against Southern California Edison Company

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2/2/2026

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/7/2026

I applied for a weatherization program and they came out then they cancelled the work for 3 projects that they had previously approved. Swamp cooler, pool pump and a battery for power wheelchair, and furnace maintenance. They cancelled the work due to them stating the swamp cooler was working and the HVAC unit was outdated, they have not given a explanation for the back up battery for my wheelchair and they could not replace the pool pump. They had come out and inspected everything prior to doing the work. Resolution Sought To complete the work they approved to be done

2/11/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,657.97 Amount Settled: $0.00

Customer Complaint

1/15/2025

There was a wire from SCE in my back yward. I have been complaining about the wire, it was not from my house. The wire was too low and i complaint about the wire for 4 years. SCE charged me $1600 to remve wire not my wire. The wire was in my backyard too low not my wire was touch my house too how from my neighbor house. Resolution Sought Remove the charge.

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