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Southern California Edison Company complaints

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PO Box 800 Consumer Affairs/Quad 1-D
Rosemead, CA 91770 | Get Directions

(626) 302-2838

http://www.sce.com

24 Hour Customer Service: 1-800-655-4555

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Total Amount in Dispute:
$31,516.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

23 complaints against Southern California Edison Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
11	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
10	Unanswered

23 complaints against Southern California Edison Company

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2/11/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,657.97 Amount Settled: $0.00

Customer Complaint

1/15/2025

There was a wire from SCE in my back yward. I have been complaining about the wire, it was not from my house. The wire was too low and i complaint about the wire for 4 years. SCE charged me $1600 to remve wire not my wire. The wire was in my backyard too low not my wire was touch my house too how from my neighbor house. Resolution Sought Remove the charge.

2/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/14/2025

They have claimed to shut off power due to a power safety shut off with no current threat to power lines. Also, they will not pay for generators to prevent food spoilage. Resolution Sought For them to turn on our power again effective on 1/10/2025 at 10am

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