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Southern Car Care complaints

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PO Box 223
Allenhurst, NJ 07711 | Get Directions

(877) 221-8641

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$600.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Southern Car Care closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Southern Car Care

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9/22/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $600.00 Amount Settled: $600.00

Customer Complaint

8/9/2021

Consumer alleges your company is not willing to cover repairs to her vehicle has she told you would. She has been paying $160 a month for the past 4 months for extended warranty for her vehicle. She was informed you would cover all the repairs and she would only be responsible for the $100.00 deductible. Her vehicle currently needs repairs. She submitted a claim with your company and is being told you will only cover $160.00 towards the repairs and she responsible for the balance. This is not what she signed up for and what was promised to her. She requested a cancellation and was informed it needed to be in writing. She feels that her verbally telling your company to cancel should be good enough considering your services were misrepresented in the first place. Resolution Sought Consumer seeking for company to cover the repairs as she was told with her only being responsible for the $100 deductible or issue a full refund of all monies paid and cancel her contract.

Company Response

9/10/2021

I have received and reviewed the complaint filed with your office. The claim was for the vehicle's wheel bearing. The repair facility requested $318.84 for the wheel bearing but our research shows the bearing is widely available for $61.08. This is the only difference between the requested amount and the approval. The agreement does not allow the authorization of a part at a price that exceeds fair market value and for this reason we cannot provide an additional approval. We have gone ahead and processed a full refund on this agreement as per the customer's request. The customer will receive a total refund of $447.00.

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