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Southern Lease Management Group, LLC complaints

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2726 Viar Road
Halls, TN 38040 | Get Directions

(877) 577-0950

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$200.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Southern Lease Management Group, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Southern Lease Management Group, LLC

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1/11/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $200.00 Amount Settled: $200.00

Customer Complaint

11/23/2022

We purchased a Utility Storage Bldg. From the Business fore mentioned, and the payment to the party was through my Banking Institution throughout the entire. We received a notice that the payoff for the Bldg was 87.82. The entire amount of was taken out of my Account. I called the Company about the mistake. And the representative told me that the over site would be reconciled. This was 2 weeks ago. Myself and my wife have tried calling the Business again, we can't talk to them, our phone number has been blocked. It's not alot of money, but we would like the process to be over with Resolution Sought Reimbursement of our money that is owed.

Company Response

12/30/2022

Company states: The payout in question was refunded to the complainant on 11/29/2022.

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