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Southwest Indian Children's Fund complaints

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PO Box 906
Broken Arrow, OK 74013 | Get Directions

(602) 326-2267

http://www.southwestindianchil...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Southwest Indian Children's Fund closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Southwest Indian Children's Fund

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10/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/15/2022

Today, we received a pair of little girl's underpants in the mail. I felt astonishment, shock and gut-wrenching nausea. The insensitivity of this group (Native American Children's Fund) using this item of personal children's clothing for fundraising is shocking. We are a family who has had sexual abuse issues and for these items to be used to drum-up charity money is mind- numbingly stupid and hurtful to families across the nation who received these. They (NACF) could have used gloves, socks, a scarf anything but girl's underpants. That is simply sick, depraved and perverse. Someone has to stop them from doing this again to hurt other families. We are so hurt and disgusted that someone in marketing would think this is a good idea. Shame on them. Then, as a donor - we were expected to mail in money AND RETURN the underwear! Then, the underwear would be used for another customer to raise more money! How many other people have touched these underpants. Sickening. Gross, Deviant. Now, we have to deal with more sadness again. Terrible. Resolution Sought STOP MAILING CHILDREN S UNDERWEAR TO RAISE MONEY. it is stunning that we even have to have such a discussion.

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