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Spa WeekMedia complaints

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89 5th Avenue 4th Floor
New York, NY 10003 | Get Directions

(212) 352-8098

http://www.spaweek.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Spa WeekMedia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Spa WeekMedia

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3/20/2025

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

2/24/2025

I am extremely disappointed in your company and I will relate to you what happened. As a Christmas gift I purchased 4 Spa & Wellness gift cards at $50.00 each, one for me, one for my daughter and 2 for friends, Time went by and I finally decided that the 4 of us could have a spa day. It so happened that my father-in-law passed away recently so I figured that it was a good time to finally use the gift cards for a well deserved spa day. I went online to find a location, but many establishments did not accept your card, which should have been my first RED FLAG. So instead of wasting time I decided to call directly your New York office so they can search by zip code a spa near me. The spa I was told that redeemed your card was HAND & STONE SPA 8936 Strength Ave. Trinity, FL 34665. Called them and after various days I was able to get all 4 of us to agree on time and date. This past Tuesday I called to confirm the date which was supposed to be March 16th at 12. Then this happened. I was going to place my credit card on file when the customer service asked me what type of Gift Card I would be using. SURPRISE!!! Hand and Stone in Trinity does not accept Spa & Wellness Gift Cards. I call back to your New York office. Maybe I wrote down the name wrong, but no, they still had Hand and Stone on their list and even told me that if a Spa does not redeem any cards for 6 months they are not referred to the public. And your company said they have never received any inform Resolution Sought Refund

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