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SpaDerma complaints

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118 Skokie Blvd
Wilmette , IL 60091 | Get Directions

(773) 529-5277

http://www.spaderma.com

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Total Amount in Dispute:
$440.00

Total Amount Settled:
$440.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against SpaDerma closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SpaDerma

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7/7/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $440.00 Amount Settled: $440.00

Customer Complaint

5/18/2022

I am not satisfied with the service, I did laser on my face but I have more hair than before. I did a meeting with the manager, who was unfriendly and explained the same story that it depends on my hormones. I didn't expect that after 6 sessions not have hair on my face, but to see a change and less than before. Usually, my session was 45 mins-1 hr, and the lady who was making my laser was keeping me for no more than 15 mins. Resolution Sought Refund my money, I spoke with them to get 3 session more for free, they told me I have to pay, but I cant pay more for an unprofessional service.

Company Response

6/24/2022

I feel we went above and beyond to try to remedy the situation. Despite all of this I gave the customer a call and let her know we could refund her $420 since she was unsatisfied with her treatments. It's our goal to satisfy every patient and unfortunately, we fell short. I was able to speak with the customer and she was happy with the outcome.

Customer Rebuttal

7/7/2022

Hello, thank you for emailing me and take seriously my concern. The manager of Spa Derma contact me and resolve my concern. I really appreciate your help. Thank you!

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