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Sparklight complaints

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210 East Earll Drive
Phoenix, AZ 85012-2626 | Get Directions

(877) 692-2253

http://www.sparklight.com

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Total Amount in Dispute:
$817.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Sparklight closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Sparklight

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5/15/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $517.00 Amount Settled: $0.00

Customer Complaint

5/2/2025

They are billing me for equipment that I haven't had since February. I used their tv/internet service at the apartment then, but moved to assisted living end of February. Movers packed me up and moved me to present location, and I don't have the equipment that I am being billed for. Please help me with this issue, and thank you! Resolution Sought Please resolve this issue to the point that I owe nothing. Thank you.

Company Response

5/5/2025

Good morning, please provide either a service address or account number so that we can investigate this issue. Thank you!

10/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/3/2024

I think it was a contract for home internet, but it was for a business account. I called the company on 10/01/2024 to see if it could be corrected, and was told it was a business account, a contract was signed, how much it would cost to get out of the contract. She informed me if I read it bc I signed. Doing the contract signing, I explained to (Sally) the situation I was dealing with. My son had died, my mom 6 months later, and I was trying to help my brother, who was being taken advantage of by others. I can't say she felt like "here's a sucker," but I told whoever I was speaking with yesterday, "they were scammers too! I called on 10/02/24 to ask for a copy of the contract @ 11:40 am. The recording said no one was ahead, I had an option to hold or receive a call back. I waited for 6m. I finally opted for call back after no one answered. At 11:52 I got a call back from 877-692-2253 with 2 rings and it stopped. I called it back, and it was their same recording that ( see I've called before, was it the same issue and so on. I just would have liked for them to charge for home services, and not a business service. They are well aware of it not being for business. I told her, "he's on a fixed income." The payments have never been late, and seems like they've gotten $1,980.51 that is what they charge for canceling the contract. Resolution Sought Understand it's dangerous to oppress the poor! They're not going to do what is right, and that's a fact, bc it's a business out to make money, good or bad and don't care about the person who has to suffer from it.

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