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Spartan Meal Preps complaints

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25 Union Street, Unit 2 & 3
Lodi, NJ 07644 | Get Directions

(888) 767-6325

http://www.spartanmealpreps.co...

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Total Amount in Dispute:
$206.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Spartan Meal Preps closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Spartan Meal Preps

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10/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $206.25 Amount Settled: $0.00

Customer Complaint

9/27/2024

I started a meal prep subscription with this company back on August 15,2024. As always I purchase 2 meal subscriptions which are 181.25 ech for 2 weeks totaling 362.50 to be delivered every Wednesday. The website allows you to advance purchase. However there was error on their behalf where I didn't get a delivery on my second week. So I compromised and let them credit my order for the next week. This week September 25, 2024 same occurrence no email from UPS to confirm my order meaning they forgot my order again . Also I sent 3 emails regarding this week order I got one response saying they will check their UPS system but no follow up. Not only the communication is not great I also purchased seamoss gel on my first order on August 15,2024 which was $25.00 . I never received it . I contacted several times about it. They never refunded me or followed up. Also I received spoiled food I was promised replacements never got it. Every week I have to throw away a meal. Even when I get it I learn to freeze it right away and it's still spoiled I emailed them about that and they never responded . Conclusion the communication and not rendering services after purchasing is not the way to do business. Their website states no refund but in this case they should since I never received my purchases. Also I did email them about a red as always no response. Resolution Sought At this point just refund me my money to my card. I will not be continuing services.

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