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Spartan Solar complaints

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2699 Lee Road #300
Winter Park, FL 32789 | Get Directions

(813) 825-7114

http://www.gosolar.spartansola...

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Spartan Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Spartan Solar

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8/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

8/1/2023

Hello!I was about to install solar panels for my house and after this company send me another offer than the one that we discussed about something didn't felt right anymore. There are 3 companies that work together: Spartan Solars, Sunenergy and goodleap. They only pulled the permit and haven't installed anything yet and they are trying to convince me to go further with their product but they keep offering me different things to continue and I don't trust them. The 3 days for cancelation have passed and they are asking 10 or 20 of the loan to cancel. Resolution Sought Cancel their services.

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