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Special Solutions, LTD complaints

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1516 North Elmhurst Road Suite 137
Mount Prospect , IL 60056 | Get Directions

(847) 803-6922

http://specialsolutionsltd.com

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Total Amount in Dispute:
$850.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Special Solutions, LTD closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Special Solutions, LTD

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10/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $850.00 Amount Settled: $0.00

Customer Complaint

9/28/2021

This company claims to debug house auto and visual. They were in my house no longer than 30 minutes. My house was over 3000 square feet. There is no way they could have checked properly. The size of my house would have taken 6-8 hours. I asked another debugging company. I don't think they should be in business. It was proven in court in pretrial my ex-husband bugged my house audio a d visual . Resolution Sought Give me the money back and admit they didn't do there job

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