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Spectrum Billing Services complaints

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PO Box 4342
Los Angeles, CA 90078 | Get Directions

(800) 727-6874

http://www.spectrumbillingserv...

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Total Amount in Dispute:
$1,528.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege receiving bills or mysterious charges on their phone bills that they know nothing about. After further investigation it appears the charges are for adult entertainment telephone services. Complainants allege the calls were placed while they were not home made by unknown third parties or unauthorized credit card numbers were used to access the service. A few complainants allege the company does not supply the required proof of the debt or payments are not properly credited to accounts. The company responds to most complaints by issuing credits and blocking phone numbers or credit card numbers from further access in their system. In a few cases the company responds by supplying proof of the debt as requested explain the charges have been verified and the consumer is responsible or by indicating that payments are properly credited to accounts.

Complaint Closing Statistics

11 complaints against Spectrum Billing Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
0	Unanswered

11 complaints against Spectrum Billing Services

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9/19/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $147.43 Amount Settled: $0.00

Customer Complaint

8/26/2024

I was incorrectly charged 147.43. They charged someone named Timothy Lee and that is not even my name. I would like to firmly dispute this charge as this has nothing to do with me. Resolution Sought Release the 147.43 that was incorrectly charged to me.

Company Response

8/30/2024

Spectrum Billing Services (SBS) has received the complaint filed by Mr. Lee to the Business Consumer Alliance (BCA). Since receiving this complaint, SBS reached out directly to Mr. Lee to the email address that he has identified on this BCA complaint requesting the account number that should appear directly on the billing he has received. SBS needs the account number in order to research the background information for this complaint. To date, SBS has not received anything back from Mr. Lee in connection with his providing the account number. If Mr. Lee would prefer to provide this account number information through the BCA complaint process, please request him to provide the account number in his response so that a review of his issues can be addressed.

Customer Rebuttal

9/16/2024

Consumer states; Hi, The account number is 3002225.

Company Final Response

9/18/2024

One call transaction was received August 5, 2023 and the second call transaction was received June 26, 2024. These calls both originated from the telephone number (224) 43x-xx13. The caller on the transactions accessed the services by presenting for payment either a Mastercard credit card ending in four digits 8692 issued through Goldman Sachs Bank on one of the transactions and presenting a Visa credit card ending in 9363 issued through JP Morgan Chase Bank on the other transaction. The charges incurred for each of these transactions was declined by the particular credit card presented for payment by the caller. The charges for both of these call transactions are presently outstanding. -Chase Bank verified that the 9363 credit card belongs to Mr. Lee. Chase Bank confirmed that the telephone number is connected to Mr. Lee as well;-SBS has separately confirmed that the (224) 43x-xx13 telephone number is assigned to Mr. Lee. In Mr. Lee's complaint, he writes that he was incorrectly charged $147.43. This is the charge for the earlier August 2023 transaction and not the more recent one. The more recent charge on June 26, 2024 incurred a $59.15 charge.

8/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $35.00 Amount Settled: $0.00

Customer Complaint

8/7/2024

I keep getting bills in the mail from these people. When I call Spectrum, my account is up to date. This is obviously some kind of scam. Resolution Sought Stop sending me bogus bills.

Company Response

8/13/2024

Spectrum Billing Services (SBS) has received the complaint filed by Brad Davis to the Business Consumer Alliance (BCA). Since receiving this complaint, SBS reached out directly to Mr. Davis to the email address that he has identified on this BCA complaint requesting the account number that should appear directly on the billing he has received. SBS needs the account number in order to research the background information for this complaint. To date, SBS has not received anything back from Mr. Davis in connection with his providing the account number. If Mr. Davis would prefer to provide this account number information through the BCA complaint process, please request him to provide the account number in his response so that a review of his issues can be addressed. Thank you

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