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Spectrum Heating & Cooling, LLC complaints

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31 Burnside Road
Needham, MA 02494 | Get Directions

(781) 343-1515

http://www.spectrumheatingcool...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Spectrum Heating & Cooling, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Spectrum Heating & Cooling, LLC

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10/25/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/3/2021

Joe Ariansen, Who installed my boiler over a year ago refuses to come back to replace a defective part. The part is in his position. Resolution Sought I want him to come to my house, replace defective part and tune-up furnace. Has not returned my calls or text messages

Company Response

10/13/2021

Company states we received a call from the consumer in Sept 2021. He has gone to the consumer's home and made the repairs. This issue has been resolved.

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