Complaints for Spectrum Management, Inc. in Los Angeles, CA

1010 South Robertson Blvd. #2
Los Angeles, CA 90035 | Get Directions

(310) 652-7368

http://www.spectrumtalent.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges she paid in advance for pictures and laser prints. However, the company failed to produce the photos as agreed. Another client alleges the company failed to fullfill their contract, by not finding employment as agreed.

The company responded to the first complaint by providing the photos, and refunding the customers money. The company addressed the other complaint by advising the complainant they were not associated with Spectrum, and offered Christmas cards as settlement. The customer declined and remained adamant that the company failed to provide services as agreed.

Complaint Closing Statistics

0 complaints against Spectrum Management, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Spectrum Management, Inc. complaints