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Speechify, Inc. complaints

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7901 4th Street NSTE 6193
St Petersburg, FL 33702 | Get Directions

http://www.speechify.com

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Total Amount in Dispute:
$198.00

Total Amount Settled:
$198.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Speechify, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Speechify, Inc.

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4/10/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $198.00 Amount Settled: $198.00

Customer Complaint

4/9/2024

This company unfairly deducted the charges from my bank account after a free 3-day trial for their product. No reminder was sent before they automatically subscribed me to a 1 year subscription. This company has also scammed many other users before, after searching online, many of which were unable to reclaim their money. Resolution Sought Refund me in full ($198).

Company Response

4/9/2024

Per consumer: The company has finally reached out and has started the refund process. Thank you.

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