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Speed Connect LLC complaints

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PO Box 630590
Littleton, CO 80163 | Get Directions

(866) 297-2900

http://www.speedconnect.com

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Total Amount in Dispute:
$239.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Speed Connect LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Speed Connect LLC

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8/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/11/2024

This is an internet service every month I lose my service for 2-3 days you can not get ahold of customer service to find out if there an outage or not. They have never returned my call I have called already to 30 times Resolution Sought Have a customer service representative to answer the phone and tell me what's going on with my service.

7/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $170.00 Amount Settled: $0.00

Customer Complaint

6/27/2024

This company will not return a phone call and the voicemail claims that the all representatives are busy at the moment and ask that you leave a message but will not return it. We have tried multiple times to cancel our service, but the only way to do that is to call and talk to somebody. For the times that we have refused to pay her bill because we want to change Internet providers they continuously bill us for months, even though our services is interrupted. we have tried since January to cancel this Internet provider in the matter of six months. We have not got a single phone call back from the company. We have had no service for months at a time and continuously bill no matter if it is in us or not. Resolution Sought The ability to cancel our service through this company.

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