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Speed-Kings Cycle complaints

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6985 Arlington Avenue Unit F
Riverside, CA 92503 | Get Directions

(951) 525-3147

http://www.speed-kingscycle.co...

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Total Amount in Dispute:
$1,350.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Speed-Kings Cycle closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Speed-Kings Cycle

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7/5/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,350.00 Amount Settled: $0.00

Customer Complaint

6/6/2022

I purchased a part on March 24 online. Outer motorcycle fairing. I tried to contacting them 4 times leaving voicemails, emails, Facebook messages. I have tried to dispute the charge with my bank and they haven't been able to contact them either. My bank says it will take up to 90 days to get a refund. I just want my money back. I haven't received the product. When it was ordered it never said back ordered. Been 10 weeks with no results. Please help! Resolution Sought Money returned.

Company Response

7/5/2022

Cons states: I have not recieved any contact. I did recieve my money back from my back after 80 days

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