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Speeds Towing of Vancouver complaints

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2300 East 1st Street F
Vancouver, WA 98661 | Get Directions

(360) 696-3678

http://www.speedstowingofvanco...

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Speeds Towing of Vancouver closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Speeds Towing of Vancouver

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8/15/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

6/25/2021

I was towed home 471.00 dollars I paid 200.00 on debit card and rest in cash, did not have change for anything got sacked for 30.00 bucks. Called them and got hung up on Resolution Sought I want my 30 bucks back

Company Response

7/20/2021

REVISED 8/5/21: I have pulled up the invoice- Looks like you paid $200.00 on the card... The total bill was $471.98- how much cash exactly did you give the driver? -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Our drivers do not have change with them. We also have people answering our phone lines 24/7/365. We can mail you a check if you provide an address.

Company Final Response

8/11/2021

Ok, thank you. I will issue a check for $28.02 today!

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