Find a reputable business?

Complaints and Resolutions

Speedway complaints

Read Complaints File Complaint View Full Report

401 Mackinaw Ave
Cheboygan, MI 49721-1164 | Get Directions

(231) 627-7881

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$49.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Speedway closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Speedway

Sort by

6/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $49.00 Amount Settled: $0.00

Customer Complaint

5/12/2022

I had prepaid for gas, cigarettes, and drinks. Claimed my card declined due to insufficient funds, I ran my card again after checking my bank and it was declined again. I open my account right in front of the manager as well as sales clerk and notice not only did their machine charge my card the wrong amount (2 over), but also went through with another transaction for 10. My total was 48 and some change and they charged me almost 60 bucks. After explaining to them what happened and showing them what their machine did, they refused to return my money or give me my products. I called their hotline and the lady said it will post to my account in a couple of days. No, it hasn't. It has been two weeks. The only thing that has happened is them taking away the 10 dollar charge, and instead rounding the charge to 49 and change instead, still above the total for the products I was attempting to pay for. I have emailed them multiple times and have received nothing, not even an I'm sorry. Resolution Sought It's really simple, I want my money back. I did not receive any products or services, instead of being ignored by this company.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile