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Speedy Cash complaints

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3527 North Ridge Road
Wichita, KS 67205 | Get Directions

(888) 333-1360

http://www.speedycash.com

Mon-Fri: 6:00am to 11:00pm (CT)

Sat-Sun: 9:00am to 6:00pm (CT)

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Total Amount in Dispute:
$4,979.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Speedy Cash closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Speedy Cash

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8/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

7/12/2023

Cannot pay this loan off due to the outrageous reoccurring interest Resolution Sought To help set up some kind of payment plans to where I could pay this loan off

12/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,800.00 Amount Settled: $0.00

Customer Complaint

12/2/2022

First I've been trying to establish credit so I took out a300 dollar loan and began to repay it on my payday. Then I was asked to get a loan for 3,500 and I began to have two loans and I would pay the 300 reborrow and pay on the 3500. They told me I could refinance and I did so and during the transaction I was paying on my loan and because I wasn't paying attention the lady made it to look like I reborrowed and never gave me the money so when I came to reborrow she said I already did and showed me the contract that I signed witch I thought I was signing the refinance loan and because she processed both at the same time insteD of one by one I had to pay for the loan. Next I went to pay on the 3500 loan and they told me that the computers were down and come back tomorrow and when tomorrow came they told me that I was late and had sent it to collections this has messed up my credit and set me backwards Plus it's not good business when I didn't even get a call or notice before they made a hasty move. I have not been late of filed to honor my end of the contract. Can you help me with this fiasco. Resolution Sought I want my 300 dollars back, for the people to be better trained for customer satisfaction, my loan out of collections and back in good standing. This complaint made against them and documented, and a formal apology ...

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