Complaints for SpeedyBuys.com in Santa Monica, CA

1507 7th Street Suite 346
Santa Monica, CA 90401 | Get Directions

(888) 830-5822

http://www.speedybuys.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege inadequate disclosures on the terms and conditions of paying the $150 advance fee. Customers complain they provide their payment information in order to access the site, however, they are not made aware that their credit or debit card would be charged a $150 fee. Other complainants report that timers running on items being bid on automatically add time every time someone bids, driving up the cost of the item, and creating a never ending bid. Others report that items up for bid are limited to 24 items, most of which are of poor quality. Most complainants request refunds.

Complaint Closing Statistics

0 complaints against SpeedyBuys.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

SpeedyBuys.com complaints