Complaints for Spider's Web/Spooky Boutique in West Covina, CA

P.O Box 4393
West Covina, CA 91791 | Get Directions

(626) 964-8891

http://www.spookyboutique.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they fail to receive orders receive only partial orders or that incorrect merchandise is received. Some customers complain they return or attempt to exchange merchandise but the company fails to issue refunds refuses exchanges or merchandise substitutions.~~The company responds to a few complaints by issuing refunds or promising to correct the issue. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Spider's Web/Spooky Boutique closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Spider's Web/Spooky Boutique complaints