Find a reputable business?

Complaints and Resolutions

Spimbey complaints

Read Complaints File Complaint View Full Report

108 Patriot Drive
Middletown , DE 19709 | Get Directions

(302) 485-5356

http://www.spimbey.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,043.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Spimbey closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Spimbey

Sort by

10/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,168.00 Amount Settled: $0.00

Customer Complaint

9/13/2022

I ordered an outdoor play set in March 2022, with the understanding that it would arrive in May. We later got notification that they were switching warehouses and would have a delay. Every time I contacted them on the last day that they said we would hear something from the company, they continued to push out the delivery day further and further. I did ask to receive some money back because I had been waiting so long, and they did refund me $50 in July. I continued to contact them at the end of each period that they continued to tell me I would hear from them again, when I did not hear about any updates from them. They'd email me back though. They continued to push out the delivery date further. Then at the very beginning of September, I told them I wanted a full refund. They did not contact me back for the first time. I then sent another email the week after, and I still never heard anything. I am now in the process of trying to contest this with my credit card company to receive the full refund. Resolution Sought Refund my money

8/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $875.00 Amount Settled: $0.00

Customer Complaint

7/13/2022

I have ordered a swing set on May 18,2022 and have not gotten it yet. The company never picks up the phone so you can only email. After numerous attempts to get my swing set I have been told it would still be coming. I have now requested a refund and they say they will keep 300 dollars for restocking. I would like help with getting my refund. Resolution Sought Refund my money. I don't care if they keep 300 dollars at this point but I would like thr rest of it which would be around $600 dollars.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile