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Spinks and Yates Management complaints

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1111 Mooty Bridge Road
LaGrange, GA 30240 | Get Directions

(706) 883-1111

https://www.spinksandyates.com...

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Total Amount in Dispute:
$190.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Spinks and Yates Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Spinks and Yates Management

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12/31/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $190.00 Amount Settled: $0.00

Customer Complaint

12/6/2023

Information was given at move in that the prior tenant did not do proper up keep on residence. Items were listed on move in log and no repairs were made. Fast forward to 14 months later issue with plumbing occurred. Company doesn't want to take action for their maintenance issues in their building. Resolution Sought Pay for the plumbing issue.

Company Response

12/18/2023

Tenant called a work order in November stating her toilet was hard to flush and her drain was stopped up. On November 7th, the plumber repaired the toilet and unstopped the drain. However, drains had coins and gunk and hair in them. The only item the tenant was charged back was for the stopped up drains as per the tenant lease agreement ($190.00). As mentioned above there was a few items that were not taken care of when the tenant moved in that I was not aware of, these items too have been assigned to a vendor to fix and will be take care of in a timely manner. Looking back there has only been one other worker in October, the heat not working and it was repaired.

Customer Rebuttal

12/18/2023

The leaser is now having vendors come in and repair the items from the initial move in agreement. The items that were clogged in sink were not a result of myself or my child again. Again if the proper maintenance had been done to the unit I would not be charge for the prior tenants negligence. The clogged drain was a direct result of the prior tenants and I shouldn't be required to pay when all the other issues that were listed on the move in list are just now receiving attention fourteen months later.

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