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Spinnaker Resorts Inc. complaints

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35 DeAllyon Avenue
Hilton Head Island, SC 29928 | Get Directions

(843) 785-3355

http://www.spinnakerresorts.co...

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Total Amount in Dispute:
$252,246.00

Total Amount Settled:
$0.00

Complaint Experience

18%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

17 complaints against Spinnaker Resorts Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
1	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
9	Unanswered

17 complaints against Spinnaker Resorts Inc.

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10/8/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $9,100.00 Amount Settled: $0.00

Customer Complaint

9/17/2024

Upon purchasing the timeshare, my wife and I were assured by the salesman that we would have the flexibility to book stays at various Spinnaker Resorts locations, beyond our initial visits to Branson, MO, and Hilton Head, NC. Regrettably, this has not been our experience. Despite multiple attempts to book a week in Florida, we were consistently informed that we could only utilize our timeshare at our home resort in Branson, MO. This restriction was never communicated to us during the sales meeting and directly contradicts the promises made by your sales representative. As retirees, we had hoped that investing in a timeshare would enhance our travel experiences. However, the reality has been quite the opposite. The cost of our limited use—amounting to more than $9,100 for just over a week and a half of stay—has proven to be an exorbitant financial burden. We have come to realize that we could have enjoyed extended stays at various hotels with greater flexibility and without the added worry of ongoing maintenance fees. We feel that we were not only misled but also trapped in a contract that does not align with the expectations set by your sales team. This experience has been deeply disappointing and has led to a substantial waste of our financial resources. Resolution Sought We want the immediate cancellation of our timeshare ownership and confirmation from Spinnaker Resorts of this closure.

Company Response

9/24/2024

Thank you for reaching out to the Customer Relations department. The Customer Relations department will be investigating this account and reaching out to the owner directly. We appreciate you reaching out to Spinnaker Resorts.

8/27/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

8/13/2024

We are extremely frustrated with our experience trying to cancel our timeshare ownership with Spinnaker Resorts. After reaching out to them, we received a response from Noelani Castro informing us that our HOA dues were past due, which made us ineligible for cancellation. We asked for the amount of these fees and were shocked to learn they were around $9,000. We responded to Noelani, explaining that these fees are too high for us to pay and requested information on other options. However, we have yet to receive any response. We simply cannot afford to pay such a large amount, but we urgently need to cancel our timeshare. We currently hold two contracts with the French Quarters. When we first purchased, the maintenance fees were a manageable $300 per year. Now, they have skyrocketed to over $1800 per year per contract. This is an unsustainable burden for us, especially considering that my wife is disabled and I am nearing retirement. Resolution Sought We are hoping for a response from Spinnaker Resorts with a more feasible option for cancellation for us. We simply can not pay the requested amount, but need this matter resolved.

Company Response

8/14/2024

Thank you for reaching out to the Customer Relations department. We have entered this complaint into our system and will be contacting the customer directly. Thank you again for contacting Spinnaker Resorts.

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