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Spire Inc. complaints

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700 Market Street
St. Louis, MO 63101 | Get Directions

(314) 342-0500

http://www.lacledegas.com

Monday – Friday 7 A.M. to 7 P.M.
Saturday 8 A.M. to 4:30 P.M.

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Total Amount in Dispute:
$2,161.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Spire Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Spire Inc.

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10/15/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $835.29 Amount Settled: $0.00

Customer Complaint

9/18/2024

The company is forcing me to pay for someone else's bill who no longer stays at this address. That's why the bill is so high. I shouldn't be responding for paying someone else's debt in order to have my service on. This is totally against any company policy. Regardless of the relationship, the person no longer reside and whatever bill should follow them. Me and my children are currently without gas due to the company forcing me to pay someone else's debt. Resolution Sought Stop trying to force me to pay for someone else debt who no longer reside here and allow me to pay my own bill monthly bill. Which isn't much. So me and my children can have heart and hot water. No way I should be responsible for someone else's debt.

Company Response

10/3/2024

I reviewed the account and the balance on her account is her balance. There was not a transfer balance from another customer. The customer should contact customer service for any additional breakdown of her balance. Customer Service - Missouri: 800-887-4173 M-F 7a-7p ¦Time Zone: Central

3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.02 Amount Settled: $0.00

Customer Complaint

2/16/2024

I have a spire bill overdue which is understandable but they expect me to pay 1000.02 but you can't turn my service back on that day and I have 5 kids under the age of 10. That makes no sense to me. That's like if I went to a restaurant to eat but waited to pay my bill because I didn't get paid until the next day. Both the young lady and supervisor felt no remorse at all. I can't even have my children take a bath in their own home yet I already paid my services. Ridiculous!!!!' Resolution Sought Turn my service on the day I paid for not wait for them to get around to it. It's not my fault they're short staff.

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