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Spire, Inc. complaints

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700 Market Street
St. Louis, MO 63101 | Get Directions

(800) 292-4008

http://www.spireenergy.com

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Total Amount in Dispute:
$113,539.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

4 complaints against Spire, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

4 complaints against Spire, Inc.

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4/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

3/22/2024

Spire gas Company has over charge me on this year bill .I complaint about my bill and the company sends someone out why I was at work and there Employee tell me I had a leak inside and cut my gas off and change the meter to a small size then and before has raise my bill up. I call gas company to send someone back out that light turn my gas service on and see if I had a leak..I know I didn't have a leak. I would ha know it there's no one leaving at my home but me. the one guy went down my basement and I heard some rating and he come up and said you have as little gas leak and need to call a plumber. I had a license plumber he said the gas company should had tightened the pipe. I said the was the one untightened it. My has not been touch since ,2010 unless it when the gas man down in my basement. I don't appreciate the gas Company have there Employees to false saying I had a gas leak when it wasn't to raise my bill for a new meter put on my property. No on respond back to me with my Concern. My Furnace was turn on 2/12/24 it was turn off by gas company 1/1/24. There are others residents saying the same thing gas company raise there bill and not tell them about the replace of small meter put in and they bills raise up and St.. Louis hasn't experience much bad weather for our bill sky up in months and before the change of a small meter. This is illegal what spire is doing to Constitution that paying out rage bill and not using the gas amount. Goes back what a pe Resolution Sought To be held accountable for missing leading Constitution about there bill and I would like be reimbursed for the out rage gas bill . I leave my home 5:30am until ,6:45 pm everyday. My heat is off. If I need heat to keep my home warm due to drop temperatures I has done this for many years with out a furnace. I use a Electric heater that turn on and off. I don't like a lot of heat and I had taken spire to court once before for over charging me. They said I might had a gas leak not tru

3/8/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $600.84 Amount Settled: $0.00

Customer Complaint

2/10/2023

I paid my gas bill this past Tues through the telephone service they have and my debit card didn't go through because they saying they was updated it at that time and my credit union paid it. It went through my mutual savings account and it paid double. Resolution Sought Give me my refund and pay my original bill $222.42

Company Response

2/23/2023

We have reviewed the account and show a payment of $303.34 applied to the account on 2/2/23. This payment satisfied the full amount of the past due bill that was due on 1/27/23 in the amount of $303.34. The account is paid in full as of 2/2/23 and remains in good standing.

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