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Spiro Custom Pools complaints

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5751 Halifax Avenue, Unit 2
Fort Myers, FL 33912 | Get Directions

(239) 703-7294

https://spiropools.com/

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Spiro Custom Pools closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Spiro Custom Pools

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3/12/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

1/16/2024

Built pool. Project had one issue after another. Equipment is defective. Was told it would be replaced then told it would not. Complained about a potential leak since completion, they insisted "no leak", obvious leak, wall shifting. Defective Magic Bowl - has warped - $3500 bowl. Pump is t strong enough to run all the features on the pool. Resolution Sought Fix the leak, replace the bowl or refund the money, rebuild the wall, cover up leakage stains on wall.

Company Response

2/22/2024

Company states: Client has received numerous "go back"s to address her concern. We have expunged many monies to aid in her concerns. It appears four to six months go by and additional work is then requested. Normal wear and tear will occur and her pool is 2 years old and has gone through to hurricanes. Now the issue, we have already contacted her to continue to perform more work for the last time. PS pumps are engineered so this new request is not valid.

Customer Rebuttal

3/7/2024

Yes I would like to file a rebuttal and submit an email that was sent after this complaint was generated promising to fix all the issues mentioned although nothing has been done. I apologize I missed the email informing me of the opportunity to do a rebuttal. This company is blatantly lying. My pool has not been through two hurricanes, these are not new complaints and they have not decreased the cost by one penny. They did refund 1,500 for defective equipment that they collected! Thanks for your assistance.

Company Final Response

3/8/2024

As mentioned in the email stated above, as a response to this letter, the water bowl in question is being processed through a warranty. This could take months and client has been notified of this. Any additional work requested to the wall in which the water bowls sit on, would all be done at the same time unless a major issue is needing additional attention. We didn't collect any money mentioned above, it was reduced off of an invoice before it was paid. Client will be updated upon our notice of new waterbowl, but if any other question is at hand, our offices and phones are always available. We have always responded and gone to site at each request made. Thank you

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