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Spitzer Kia Cleveland complaints

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3414 Brook Park Road
Cleveland, OH 44134 | Get Directions

(866) 795-2316

http://clevelandkia.com/

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Total Amount in Dispute:
$12,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Spitzer Kia Cleveland closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Spitzer Kia Cleveland

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11/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

10/28/2022

The Spitzer KIA Cleveland, OH location is extremely disappointing giving me a lack of service, lying to me about when it will be worked on, a lack of care about my situation, and no motivation to have any kind of customer satisfaction. My car was towed to this location after my engine failed on my 2014 KIA Forte on 9/30/2022. Jake the person they assigned to be my support contact said he would have someone look at it and be in touch soon. One week later and I heard nothing from anyone. When I called them I could not get ahold of anyone in the services department and gave my information to call me back multiple times over several days before I talked to anyone. Jake mentioned there were 8 towed cars ahead of me in line. 2 weeks ago I tried calling and had to wait to be called back and Jake told me my car was next in line to be looked at and I should hear something in the next day or two. Fast forward to today and several phone calls later of me being patient with Jake as he made excuses that day after day made less sense and the same messaging and lack of interest in my situation at all. They have still yet to even look at my car as of 10/28/2022, no offer of a loaner car so I am stuck without a car for a minth now and nothing I can do. Resolution Sought My desired outcome is for the company to look at my car and give me a report. Barring that I would like a loaner car or funds to pay for my time without the car. Barring that I would like them to pay the towing costs to move my car to a business that will actually look at and service the vehicle I own.

6/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

5/11/2022

2016 Kia Optima needs power tran which under warranty and I owe 12000 on this car got it 2018. They have had my car since 5/11 and I am without a car and they will not provide one. The worst part is Jackie in service is the rudest representative I have ever encountered. Cuts you off when speaking, does not follow up, tone is never kind, if you ask something she does not like she threatens to hang up on you and says she will not speak to you. She should NOT be working with the public. Resolution Sought Jackie should NOT be working there; my power train should be replaced it is not only under warranty there is a Kia recall on the engine. For my missed work not having a car I should be compensated in addition to getting a rental car.

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