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SPM Auto Clinic LLC complaints

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9410 Clark Street # B
Philadelphia, PA 19115-4373 | Get Directions

(215) 673-5070

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against SPM Auto Clinic LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SPM Auto Clinic LLC

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9/5/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

7/28/2021

Business under new owners! I went to them to changed the oil. After they changed it i drove away and the lid from oil change fell off which i did not understand at first what happened and continue driving on the road busy road . My car eventually stopped , all oil leaked out . I had to call towing truck . My husband found a lid on the road we went back to the shop and they were arguing with us did not even offer to help . My motor died i have to give my car to junk people Resolution Sought Pay me for my car 2000

Company Response

8/24/2021

We have changed engine oil for the guy, and he come to us with complain that his engine has died. He said that when that accident happened he was keep driving ( knew that filter was lost and all oil was leaking). So we are not able to help him, because he came to us on only on the next day. I said to him that when accident happened he had to call us and we could pay for towing truck and do our labor for free. so I'm really sorry for what happend

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