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SpoiledChild Inc. complaints

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110 Greene Street Second Floor
New York, NY 10012 | Get Directions

(551) 751-7495

http://www.spoiledchild.com

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Total Amount in Dispute:
$1,033.00

Total Amount Settled:
$0.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against SpoiledChild Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

6 complaints against SpoiledChild Inc.

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

Canceled but products still sent and my acct charged. Only email support. No response. Still waiting. Resolution Sought REFUNDS!!!

4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $110.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

I purchased the "try before you buy" supposedly only had to pay for shipping. After I provided my debit card info and submitted the shipping fee then I received a notification that there was a hold on my bank account for $104 but not to worry that it drops off within 1-4 days. This was not disclosed before hand nor the amount of the hold. So today is the 4th day, I contacted my bank and was told that the retailer is the one that needs to remove the hold and until they release the hold there was nothing that could be done. I emailed the company to request the hold be removed and to cancel the order all together. I received a sorry for your inconvenience but it should be removed after 4 business days…another lie that was not disclosed in their emails. Also I read several comments about them not having the product in stock. Resolution Sought Cancel order, refund my shipping cost and remove the hold from my account.

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