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Spokeo, Inc complaints

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556 South Fair Oaks Avenue, Suite 101-179
Pasadena, CA 91105 | Get Directions

(800) 699-4264

http://www.spokeo.com

Mondays through Sundays, 6am - 5pm (PST). Contact us anytime @ www.spokeo.com/contact

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Total Amount in Dispute:
$129.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

4 complaints against Spokeo, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against Spokeo, Inc

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4/13/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $29.95 Amount Settled: $0.00

Customer Complaint

3/27/2026

I am a resident in the state of Maryland. Spokeo is based out of Pasadena California. They stole my credit card information spent $.95 without me knowing and then one week later try to spend $29.95, which came up as a fraud alert text message from my bank. I did not authorize any of what they took from me, but it is pretty clear that they have people working out of different states trying to scam others or steal their credit card information. I called my bank this morning to cancel my credit card that's Spokeo has on their system. I am not the only one that has had this issue with Spokeo, but something has to happen and they need to be taken down so that they can't scam others ever again and take their information. Resolution Sought I want them business to give me $5000.00 or take them to court for credit card fraud

Company Response

3/31/2026

Dear Requester, I'm sorry to hear this. To better assist you, please contact us at http://www.spokeo.com/contact. Thanks!

2/24/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $29.00 Amount Settled: $0.00

Customer Complaint

2/4/2025

I specifically checked the one - time use box and they charged my account 29.95 ..this was money I was saving for my 7 year old granddaughters birthday gift. Now what am I supposed to do.now.I thought it was because it slipped my mind due to some recent very traffic events in my life but I remembered that I specifically chose the one time only option . Knowing I could not possibly afford $29.95. then it was just taken out of my account . I wrote an email and sent it the same day they charged me and filed this complaint . I see how many other people are struggling with shady behavior and I have enough problems right now with the loss of two siblings recently.so if I could just please get my money back I'll be very very happy. Resolution Sought My desired outcome is for my $29.95 to be returned to me right away so I can buy my granddaughters birthday gift in time for February 5th . But I have a feeling that's not possible. But I can hope for the best right?

Company Response

2/6/2025

Dear Requester: I am deeply sorry to hear this. Please note that all trials are set to auto-renew to prevent service interruptions. I apologize if this was unclear. Please contact Spokeo Customer Care at http://www.spokeo.com/contacdt to further assist you with your request. Thanks!

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