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Spore Life Sciences Incorporated complaints

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850 New Burton Road, #201
Dover, DE 19904 | Get Directions

(844) 357-4039

http://www.sporelifesciences.c...

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Total Amount in Dispute:
$160.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Spore Life Sciences Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Spore Life Sciences Incorporated

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11/30/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

10/29/2021

I ordered the product to help with my weight and I've been taking it now for 2 and a half months and I haven't lost any weight at all if anything I gained weight. I requested to terminate my shipping and purchase of their products since it didn't work I have text and email them about four times to request a discontinuation and I haven't gotten a response I looked for a phone number and there is no phone number for them. My neighbor also ordered from them and has a problem trying to cancel his order also. Resolution Sought I would like a total refund of all my money invested in their product that doesn't work.

Company Response

11/18/2021

We would be happy to help you out here - please note, that in combination with the Metabolic Boost blend we recommend a healthy diet and moderate exercise as well. The Metabolic Boost is meant to aide your weight-loss journey and is not a "fix-all" blend. We are happy to receive back any unopened products for a refund. Unfortunately we do not accept opened bottles back, for safety reasons. You can find our 1-800 number in the "contact us" section of our website - www.sporelifesciences.com Please reach out and our team can help you out :) Kindly, Katrina, Spore Community Care Manager

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