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Spotify USA Inc. complaints

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45 West 18th Street, 7th Floor
New York, NY 10011 | Get Directions

(917) 565-3894

http://www.spotify.com

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Total Amount in Dispute:
$314.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against Spotify USA Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

6 complaints against Spotify USA Inc.

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4/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

3/18/2022

I just got charged from Spotify New York and I have never seen that before . Resolution Sought I want a refund

2/8/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/11/2022

Been trying to cancel & stop spotify from taking money from my account, yet they continue, many bad reviews against spotify Resolution Sought Stop taking monies from consumers, you. can't stop them or call them ,crooks

Company Response

1/26/2022

Hi there, Thanks for reaching out to us. We understand you need help in canceling a Spotify subscription. No worries, we'll take a look into this for you. We've now gone ahead and sent an email regarding this matter directly to the customer's email address. We'll keep an eye out on their response to resolve it. Thank you, Spotify Customer Support

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