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Spring Lake Cove Apartments complaints

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1508 Spring Lake Road
Fruitland Park, FL 34731 | Get Directions

(855) 324-2677

https://www.springlakecoveapts...

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Total Amount in Dispute:
$2,956.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Spring Lake Cove Apartments closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Spring Lake Cove Apartments

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1/19/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,956.00 Amount Settled: $0.00

Customer Complaint

12/22/2021

In 2018-19 I lived there with my ex-fiance. I went through the proper channels about my service dog. My pysch. Doctor filled it the paperwork and faxed it several times plus I brought a copy in and they are charging me in collections for my dog. I moved due to domestic violence. I should not be charged for my dog since I had the proper paperwork. They stated they didn't receive it when I was standing at the doctor's office at least 2 times when they faxed and again when I called them and physically brought a physically the copy in. I discussed it with the company before I got my dog. Resolution Sought To have it remove from my credit.

Company Response

1/7/2022

We can only accept medical documents directly from the provider. Ms. Harrison's statement that she physically brought in the signed documents has not been verified by the notes from the community. If she were to have brought in documents they would not have been accepted as they were not sent in by the provider. We show that Ms. Harrison did not attempt at any time after April 18th, to re-open the request as was stated that she could in the cancellation letter. As for the claim that she had to vacate due to domestic violence; we do not show where at any time legal documents were provided to either Spring Lake Cove or to our internal Collections Department to validate the reason for the move out (i.e. police reports, copy of restraining order, ect.). We also do not show where a request was submitted to Spring Lake Cove by Ms. Harrison asking to be released from the lease contract. The charges for the unauthorized pet and for early termination of the lease are valid. We show this account is currently with a third party collection agency, National Credit Systems. All further correspondence in regards to this account do need to be directed to them. They can be reached at 1.800.367.1050. Collations Supervisor

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