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Spring Legal Group complaints

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1201 Peachtree Street NE Suite 200
Atlanta, GA 30361 | Get Directions

(866) 409-3177

http://www.springlegalgroup.co...

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Total Amount in Dispute:
$45,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Spring Legal Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Spring Legal Group

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $35,000.00 Amount Settled: $0.00

Customer Complaint

3/1/2023

We went with spring legal group like five months ago and they told us they would take $800 a month from us and put it in a secure acct and then settle debts. Well we found out it was a scam and they stole 4,500 for fees from me!!! How can u do that to someone already in debt??? They told me it all in fees when they did nothing not even a call to my cards that I owed. This is sick and I plan on calling bbb and other places!!! I was used for all I had and I had literally nothing and this is sick!!! Resolution Sought Please look into this illegal issue they have scammed 100s like me I read them all. They should be sued and go to jail!!! They said oh it's in the fine print. I want this to happen to no one else ever again.

2/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/2/2022

After a yr of paying almost 6 thousand dollars. I called and ask about my acct. nothing has been cleared. So canceled them and talk to my creditor myself. NowI have to try and clear my credit myself. All I manage to do is pay them money for nothing. And ruined my credit Resolution Sought Refund most of my money really is this how you do business.

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