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Springfield Mitsubishi complaints

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549 Industrial Park Drive
Yeadon , PA 19050 | Get Directions

(484) 574-8434

https://www.phillydrive.com/

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Total Amount in Dispute:
$750.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Springfield Mitsubishi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Springfield Mitsubishi

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12/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

11/2/2022

I have taken a total of three working days off of work from November 2021 to present day to get my car repaired (totalling six days). I purchased the vehicle in June 2021. Two recalls and two other issues. Each time they have kept my car the entire day. Each time I return for my vehicle no repairs have occurred bc the parts are backorder, wrong parts or the tech was not qualified or missed the repair. I was told by 4 different employees they would take care of the issue. To this day my requests have fallen on deaf ears and pushed aside as if my time, money and respect were not important. I have spoken to managers and nothing. I purchased product and it is not working as I should. This is beyond frustrating especially when faced with a condensing representative of the company not accommodating me for a purchase and my time. Resolution Sought I want my vehicle repaired with more income loss, time and completed with respect!

Company Response

11/22/2022

Company states: We have called and left a message from the customer to call us. Have not heard back from her. We are very concerned about the issues with her vehicle and would like to take care of all concerns.

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